Item Support Policy

According to the policy set by Envato, This article will tell you all about what is included and not included.  Here’s a summary:

What’s included in item support

Help With Theme Installation

If after following all the instructions in theme documentation you still have trouble. We’ll be pleased to help you and point you in the right direction.

Fix Any Theme Bugs

Contact our support team if you’ve found an obvious bug. We will response and fix it for you as soon as possible.

Answering questions about how to use the item

If the documentation doesn’t help, Feel free to contact our support.

Modifications Covered by Theme Functionality

Minor tweaks or small changes that can be done without modifying theme source files or implementing new features.

Theme Compatibility and Item updates

We guarantee and ensure the item remains compatible with the WordPress platform version is updated.

What’s not included in item support

Complete Theme Installation From Start to Finish.

If you are new to WordPress. You always can order the installation service when purchasing the theme or you can refer our offer here: Envato Studio Services.

Customization Not Covered by Theme Functionality

Item support does not include services to modify or extend the item beyond the original features. Refer to Need Customization Services for more details.

Support for 3rd Party Plugins

We do not guarantee full compatibility of your theme with 3rd party plugins. Making a theme compliant with the plugin may require additional customization which is not included in support service.

Support for Additional Scripts or Custom Code Added to the Theme

Custom code and scripts you add on the website may not cause issues. For development work, We recommend you should have own web developer or prefer to professional service.

Complex individual server-side issues

Issues caused by your web hosting, server environment or software installed on your local machine go beyond our standard support service. Please contact your web hosting provider in this instance.

Refer to Envato Support Policy for more details.

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