We are an exclusive Envato author and follow their fair policies and guidelines regarding refunds. If you have encountered an issue with the item, you may wish to request a refund. Our themes can be canceled for a refund within the following guideline.
Before you ask for a refund
Before requesting a refund, we recommended you check the following sections which may help you solve your problem:
Asking for refunds
You need to request a refund ticket from the Themeforest website.
To request a refund read the Can I Get A Refund and Envato and proceed accordingly.
If you have any questions about Themeforest refund policy you can refer to Envato Market Refund Rules.